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Empty Halls, Heavy Money

Kenya's branches handle a sliver of transactions and half of the value. One chart on where a bank's accuracy really matters.

OMBIRO1 min read
Each square is a transaction; red happened in a branchBranch value 49.5%Outside branches 50.5%
ChartEquity Bank Kenya, Q1 2019
Share of transactions (count) Outside branches 97% ▲ Branch 3% Share of transaction value Branch 49.5% Outside branches 50.5% half the money

Mobile 77%, agents 12%, ATMs 4%, branches 3% of transactions; branches 49.5% of value. Source: Equity Group results as reported by Business Today, 2019.

Walk into a Nairobi banking hall and the queue has gone. But the few transactions that still happen there carry half the money: corporate payments, loan disbursements, trade.

Empty halls show where the clicks are. They do not show where the risk is. Leaving the core is a decision about where that accuracy will live, and who will own it.

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04590135180 3874118172 9.424.141.963.5 2021202220232024 UPI, India Pix, Brazil Billions of transactions per year

Annual transactions on India's UPI and Brazil's Pix, in billions, 2021 to 2024.

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